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Concert Information
Schedule・Concert Venue
Kanagawa PIA ARENA MM
Friday, June 2, 2023 Concert venue opens at 17:30／Concert begins at 18:30
Saturday, June 3, 2023 Concert venue opens at 16:00／Concert begins at 17:00
Sunday, June 4, 2023 Concert venue opens at 16:00／Concert begins at 17:00
* Concert details, concert venue opening and starting time, etc., are subject to change. We ask for your understanding.
* Refunds due to changes in the event are not available.
Ticket Price
■Assigned Seats
ARMY Membership (GLOBAL/USA) Advance Tickets: 15,400 Yen (VAT included)
General Tickets: 16,500 Yen (VAT included)
■VIP Seats (Upgrade Tickets)
Only for ARMY Membership (GLOBAL/USA) raffle: 26,400 Yen (VAT included)
※ Assigned Seats 15,400 Yen ＋ Upgrade Tickets 11,000Yen
* Tickets are required starting from age 3 and older. Children under age 3 are not allowed to enter.
* Additional fees will be charged by the ticket vendor.
VIP Seat Details
・Customers who’ve won and paid for the ticket through BTS JAPAN OFFICIAL FANCLUB, BTS JAPAN OFFICIAL MOBILE, ARMY Membership (GLOBAL/USA) assigned seat raffle are eligible to apply for an upgrade raffle to win VIP seats.
・VIP seat ticket holders may attend the Sound Check event before the actual show and watch the Sound Check event and the actual show at the same seat in the VIP seats in the arena area.
・Customers who win the VIP seats upgrade raffle must pay the difference between the VIP seat and the assigned seat price.
※ The details on the sound check event and VIP seat upgrade raffle entry will be provided through a separate notice.
※ You can only enter the VIP seat upgrade raffle for the same show where you won and paid for the assigned raffle. Please keep in mind that you cannot alter or withdraw your application once the entry period is over.
※ The applicant information must match the details you used to win the assigned seats. You may be disqualified from the raffle if you alter the details after the raffle or enter different information.
※ The VIP seats will not be open for sale to the general audience.
BTS GLOBAL OFFICIAL FANCLUB ARMY MEMBERSHIP (GLOBAL/USA) Holder Advance Raffle Entry
■ Raffle Sign-up Period (Weverse): 13:00, Thursday, April 6 to 23:59, Sunday, April 9, 2023
* You can sign up for the raffle from the raffle sign-up page on the Weverse app.
* The link to the raffle entry page will be posted at the top of this “Notice” page on the set schedule.
■ Raffle Entry Period (Lawson Ticket): 13:00, Thursday, April 13 to 23:59, Sunday, April 16, 2023
* Only members who finished their raffle sign-up during the above sign-up period are eligible for the raffle.
* Tickets will be drawn fairly for everyone who signed up for the raffle during the entry period, and it is not on a first-come-first-served basis.
* The link to the raffle entry page will be posted at the top of this “Notice” page on the set schedule. You may sign up for the entry of the raffle through the Lawson ticket website, following the instructions.
■ Raffle Results (Lawson Ticket): From 11:00, Thursday, April 20, 2023
Purchase Restrictions
1 ticket for 1 concert per 1 person
* You may only sign up 1 time per concert. If you sign up multiple times for the same concert, all of your entries will become invalid.
* ARMY Membership (JP) holders, who signed up for the raffle entry are not eligible for the raffle entry.
* Tickets will be issued at the concert venue on the day of the concert. Your identity will be verified when issuing your ticket, so please make sure to read through the .
Raffle Sign-up・Raffle Entry Eligibility
■ARMY Membership (GLOBAL/USA) Holders
・ARMY Membership (GLOBAL/USA) holders with a valid membership as of 12:59, Sunday, April 9, 2023.
・ARMY Membership (GLOBAL/USA) holders with a valid membership until the day of the concert they signed up the raffle for.
* e.g.) If you sign up for the draw for the Saturday, June 3, 2023 concert, entries of those of you whose membership expires on Friday, June 2, 2023 will become invalid. Make sure to check your membership expiration date before signing up.
* You can check the expiration date from BTS Weverse > More ( ⋮ ) > Membership.
■ Those Who Are Not Current Members
Only those who completed the registration steps (=purchase complete) for ARMY Membership (GLOBAL/USA) by 23:59, Sunday, April 9, 2023, are eligible.
* Those who purchased their membership from BTS Weverse Shop GLOBAL / USA can sign-up. Those who purchased their membership from BTS Weverse Shop JAPAN・BTS JAPAN OFFICIAL MOBILE are not eligible for this advance ticket raffle. Please make sure to check your membership purchase shop before signing up.
* On the day of the concert, your identity will be verified through your membership number in the sign-up form. If you withdraw from your BTS GLOBAL OFFICIAL FANCLUB ARMY MEMBERSHIP(GLOBAL/USA) after you win the ticket, you will not be able to verify your identity, and therefore, you will not be able to enter the venue. Please make sure to maintain your membership until the day of the concert.
★ Make sure to check!!!
Precautions for Ticket Sales
* It is your responsibility to check the traveling procedures for entering Japan and finding your own airline tickets/accommodations. The event holder will not be held responsible if you are suddenly unable to attend due to the pandemic or personal circumstances. Please note that all tickets are non-refundable.
* Ticket purchases cannot be canceled, changed, or refunded once the purchase is complete. We ask for your understanding.
* Please note that you will not be able to change any information or cancel your sign-up once the sign-up period is over.
・Tickets will be issued from the venue opening time at the concert venue on the concert date.
・To prevent the spread of the COVID-19 virus, the personal information you provided upon purchasing the ticket will be stored.
・The stored personal information may be shared with administrative institutions in order to track the infection route. If your information cannot be verified during the purchase, we may check when you enter the venue. In addition, the personal information we receive will be discarded 1 month after the concert.
・Only those who agree to the above policy may sign-up for the advance ticket raffle entry.
Precautions for Identity Verification
Identity verification is required to issue your ticket at the concert venue on the concert date.
Those who are unable to verify their identity may not be permitted to enter. We ask for your understanding. Please note that refunds are not available even if you fail to enter.
The identity verification process may be recorded (audio/video) in order to keep fact-checking records. We ask for your understanding.
Please bring the following documents required for identity verification on the concert date.
① BTS GLOBAL OFFICIAL FANCLUB ARMY MEMBERSHIP (GLOBAL/USA) "membership card" or "DIGITAL MEMBERSHIP CARD"
Physical membership cards are only sent to those who purchased the membership kit. Those who do not have a physical membership card must prepare their "My Official Membership" screen on their smartphones before admission.
Check the "DIGITAL MEMBERSHIP CARD" on the Weverse > More ( ⋮ ) > Membership screen.
② 1 valid form of ID with your photo
・One of the following official identifications issued in Japan that include your name in English
Student ID with your photo
Basic resident ledger card with your photo
My Number Card with your photo
Driver's license
Credit card with your photo
Residence card (foreigner registration certificate)
* The identity verification document other than the seven listed above will not be accepted. Please make sure to bring one of the seven documents listed above on the day of the concert.
* A copy of the identity verification document or expired identifications will not be accepted. Please make sure to bring the physical copy.
③ Printout that shows the ticket winner e-mail or shows the "Winner Screen"
Make sure to bring a printout of the e-mail that was sent upon winning the raffle or the "Winner Screen" on "My Page" on the Lawson Ticket entry page.
* If you do not bring the printed document, we will not be able to issue your ticket.
* We will not be able to issue tickets to those who are the winner himself/herself or cannot complete identity verification.
Precautions Regarding Preventing the Spread of COVID-19
※as of March 10, 2023
This concert pays close attention to the rules for preventing the spread of the COVID-19 virus and prioritizes the health and safety of the audience, artists, and staff members. We will be reinforcing measures to prevent infection as much as possible before holding the concert.
In addition, the content of the performance, audience guidance, and precaution may change due to government and local government policies. However, we will not offer any refunds due to such changes. We ask for your understanding.
Please check the most updated information on the BTS JAPAN official website or official social media accounts.
■Precautions Upon Entering the Concert Venue
· You will not be permitted to enter in the following cases.
1. Those with a fever of 37.5ºC or higher during the fever check upon entry.
2. Those who are showing symptoms of coughs, sore throat, cold symptoms, lethargy, etc.
3. Those who were instructed to quarantine due to a positive COVID-19 test result or contact with a person who tested positive
4. Those who have the possibility of being infected with the COVID-19 virus
5. Those who do not follow the staff's instructions
* Please note that if you are unable to enter, your ticket will not be refunded.
* You may be required to fill out a survey in order to check your health status.
■ Precautions in the Concert Venue
・Please abide by coughing etiquette, wear your mask, and make sure to sanitize the bathroom/fingers.
・You must wear your mask at all times. If you do not wear a mask, you will not be able to enter.
・You cannot consume any food or drinks inside the concert venue aside from water.
・Please maintain social distancing with others around you in the event of high traffic when entering, inside, or exiting the venue, and always maintain an appropriate distance. In addition, please minimize private conversations in the concert hall or in the lobby area.
・Please arrive at the venue with enough time to spare in order to prevent any delays in entering the venue. We may ask for your cooperation in proceeding with assigned entry times. Once the performance ends, you can exit the venue by following the guidance of the on-site staff. Please wait in your seats for further directions.
・Please stay in your seats during the performance.
・The availability of cheering and screaming will be determined according to the central and local government’s preventive guidelines on the day of the concert.
・If you are unable to follow the above rules, you may not be able to enter, or the concert may be temporarily paused or discontinued. Please make sure to check all the precaution and important information.
・We ask for your understanding even if the above information is alleviated due to a change in the guidelines.
Concert Information and Precautions
■ Items Permitted Into the Venue
Please understand that on the day of the concert, a bag check will be performed upon entering for safety within the concert venue.
You will not be able to bring electronic devices (cameras, magnifying glasses with a recording feature, recorder, video recorder, or other recording devices) or dangerous materials into the venue.
There will not be places to store your items inside the venue. Please use a coin locker to store your belongings such as luggage, and minimize what you bring to the concert.
If we find prohibited items, please follow the staff's instructions. We will provide instructions after checking the prohibited item.
■ Information on the Prohibition of Ticket Resale and Transfer
Please refrain from purchasing tickets for resale purposes. If we discover any displaying or purchasing activities on auction or social media, the seller and buyer will not be permitted to enter.
Ticket resales/purchases on resale websites and in-person resale/transfers near the venue are all prohibited. Selling or transferring your ticket to a 3rd party, including friends and family (including cases where no money was exchanged), is also prohibited. Through whichever method or for whichever reason, if any resale or transfer activity is discovered, you will not be permitted to enter. Please note that even if you are unable to enter, your ticket will not be refunded no matter what. The concert holder, host, and official ticket vendor will not be held responsible for any issues related to resales or transfers.
We ask you to make sure that tickets that were illegally resold are not purchased or transferred so that we can provide a pleasant concert environment for everyone.
■ About the cheering goods
Please hold your cheering goods (FAN, LIGHT STICK, ETC.) below your shoulder during the performance. You may not use cheering goods that may interfere with the other guests' view or that light up or make noises besides the official merchandise.
You may also not manufacture or use cheering goods violating the artists' portrait rights.
If you are found carrying or using the prohibited goods, you may be asked to leave them in the coin locker. Please note that you may be asked to leave the venue if you refuse to comply with the above request.
■ About the illegal cheering goods
You may not sell or distribute unofficial goods using the portrait rights of BTS or its names within the venue and near facilities or public places.
If it is found malicious, we may go through a legal procedure.
Please remember that manufacturing and selling goods without permission is illegal, but purchasing them will only encourage these unlawful actions.
Therefore, we ask you not to purchase these illegal goods for all audience's safety and pleasant time.
■ Prohibition of Recording, Video Recording, Taking Photos, Live Streaming
You will not be allowed to bring any filming or recording devices (cameras, magnifying glasses with a recording function, recorder, video recorder, and other recording devices) into the venue, and you are not allowed to take photos, take videos, record audio, or live stream (audio/video live streaming) within the venue in order to protect the artists' rights.
We have found several cases where concerts were illegally recorded through a smartphone or magnifying glass with a recording function. If your smartphone is out of your bag or pocket during the concert or if you are using your smartphone/magnifying glasses, a staff member may ask to check your device. Please set your smartphone to silent mode and keep it inside your bag.
If we find any audience members who are recording or filming the concert, we will ask them to delete the data, and they will be kicked out of the venue immediately after deleting the data. In such cases, please note that your ticket will not be refunded. In addition, please note that in the event of any activity that hinders the concert staff from doing their work, the responsive actions taken at the venue can be collected as evidence.
■ Other
・Winning tickets cannot be canceled or changed in any case whatsoever.
・We will not be responding to any inquiries regarding seats.
・We will not be responding to any inquiries regarding refunds, claims, and changing seats.
・ Concert dates, concert venue open and start time, cast, etc., are subject to change. In the event of any changes, please understand that tickets cannot be refunded.
・In the event of bad weather, the concert may be discontinued, or the details may be subject to change.
・You will be responsible for your own transportation fees to the concert venue and accommodations.
・If you lost your ticket, or if you did not bring your ticket on the day of the concert, you will not be able to enter no matter what. Please also note that tickets cannot be reissued.
・Cameras may be installed to take photos and videos on the day of the concert. Please understand that you may be filmed in the photos or videos.
・You cannot deliver gifts such as flowers or foods to the artists.
・Please note that the audience's events inside the venue and during the performance are prohibited because they may interfere with the performance operation and direction.
・Any act of waiting for the artist's arrival in Japan at the airport is prohibited.
Please make sure to follow the member rules and precautions that are written on BTS GLOBAL OFFICIAL FANCLUB ARMY MEMBERSHIP(GLOBAL/USA).
・If you violate any of these precautions, you may be withdrawn from the BTS GLOBAL OFFICIAL FANCLUB ARMY MEMBERSHIP(GLOBAL/USA). In such cases, please note that your membership fees and annual fees will not be refunded.
・Physically imparied or those who come to the concert in a wheelchair must contact us directly through by the day before the concert.
・In order to verify and select the ticket winners' eligibility accurately, we will provide BTS GLOBAL OFFICIAL FANCLUB ARMY MEMBERSHIP(GLOBAL/USA) holder information that is valid as of 23:59, Sunday, April 9, 2023, to the ticket vendor "Lawson Entertainment, Inc."
The member information provided will not be used for any purposes other than for the purpose written above.
Please sign-up for the raffle after agreeing to the above information.
Dangerous behaviors and behaviors that disturb others may cause the concert to be discontinued.
Please follow the staff's instructions within the venue.
Where to Send Inquiries
Concert Inquiries
DISK GARAGE
https://info.diskgarage.com/
Ticket Sales Inquiries
Lawson Ticket Information
https://l-tike.com/contact/
(respond via e-mail)
We have currently suspended phone inquiries (TEL: 0570-000-777) due to the COVID-19 pandemic.
* We are currently experiencing a large volume of e-mail inquiries, and it may take some time for us to check and reply to every inquiry. We ask for your understanding.
